Before you order prints from your digital pictures, you should check the following characteristics of your image files:

1. Set your digital camera to capture jpeg images with high resolution and low compression
2. Kodak Direct only accepts jpeg format images
3. Check that your picture resolution is adequate for the print size you want. (See below for resolution guidelines)
4. Check that your picture size matches the aspect ratio of the print size you want. (See below for explanation of aspect ratios)

Image Resolution Guidelines

To ensure you receive good quality prints from your digital pictures, Kodak Direct recommends comparing the resolution of your pictures to Kodak Direct resolution guidelines. Using these guidelines will help you produce the best quality prints possible from your digital pictures.

Please note that Kodak Direct guidelines are based ONLY on the overall resolution of your picture, and not on the overall quality or clarity of the original picture. Kodak Direct are not responsible for the original picture being blurry or out-of-focus, even if there is sufficient resolution.

Pictures that fall below Kodak Direct resolution guidelines may look okay when viewed online, but will appear blurry and pixilated (i.e.; the image will appear in blocks with jagged rather than straight edges) when enlarged and printed.

If you choose to ignore Kodak Direct guidelines and order a print from an image that is below the guidelines, Kodak Direct cannot guarantee the quality of the final print and you will automatically exclude yourself from Kodak Direct money back or replacement policy. *

To check the resolution of your pictures on your computer refer to the image file's "properties" in your picture viewing software.

Kodak Direct resolution guidelines are as follows:

Image Capture Settings on Your Digital Camera

Kodak Direct also recommend that you use the least amount of jpeg compression possible. Jpeg file compression is set on your camera when you capture your images. This is a setting on cameras that is sometimes called "quality" or "compression". Be aware that high resolution and low compression files will increase the time it takes to upload an image, however this will produce better printing results.

Sizing Your Digital Pictures To Fit Standard Print Sizes (Aspect Ratio)

Before you order prints from your digital pictures, in addition to checking your file resolution, you need to make sure the height and width of your image is in proportion to the print size you want.

The height and width of a picture is known as the aspect ratio. This is the relationship between its height and width. For example, a square image has an aspect ratio of 1:1 i.e.; the width is equal to the height.

The following aspect ratios apply to Kodak Direct standard print sizes. It is recommended that you crop or size your images to match these ratios.

For a 4x6" print your picture should have an aspect ratio of 1:1.5
For a 5x7" print your picture should have an aspect ratio of 1:1.4
For a 8x10" print your picture should have an aspect ratio of 1:1.25

Kodak Direct will try to fit the picture to the print size you want. However, if your image does not match the aspect ratio for the print size, you may receive a print with cropping or masking borders on either top or sides of the print, depending on the orientation of your picture. If you send an image that does not match the aspect ratio of the print size you want, you will automatically exclude yourself from Kodak Direct money back or replacement policy. *

Money Back or Replacement Policy. *

If for any reason you are not satisfied with the quality of your photos or products you have received from Kodak Direct, we will either replace the goods or give you a 100% refund.

If you have any issues with the reproduction quality of your photos, (such as strange colour or dust marks) please contact us to arrange to return the photos for evaluation and or replacement.

If you supply Kodak Direct with poor quality prints, negatives or digital files for reproduction, (ie: blurry, under exposed, low resolution, out of focus etc.) Kodak Direct cannot guarantee the quality of the final print and you will automatically exclude yourself from Kodak Direct money back or replacement policy outlined above.